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Terms and conditions

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LEGAL TERMS & CONDITIONS

The services referred to in these legal conditions will be provided according to these legal terms and conditions, which set out our responsibilities as a provider and your rights and responsibilities as a customer, as well as information relating to reserving currencies for collection in branches.

Our Privacy Policy will be also applicable for the purpose of the protection of your personal data.

This website is operated by GLOBAL EXCHANGE DENMARK APS (hereinafter “Global Exchange”) a limited company incorporated in c/o Københavns Lufthavn, Terminal 3, 2. sal, Lufthavnsboulevarden 6, DK-2700 Kastrup with Tax identification number 37306924. This company is registered at the Financial Supervision Authority with the number X18-AE-44-LD.

The terms of use of the websites of GLOBAL EXCHANGE DENMARK APS (Global Exchange) can be consulted in the Legal Notice.

I.- ONLINE BOOKING WITH IN-BRANCH COLLECTION.

With this service, Global Exchange, offers you the possibility to reserve the desired currency in order to be able to withdraw it and pay for it in our branches ("booking with in-branch collection").

1. BOOKING PROCESS.

Bookings can be made via telephone, by calling the freephone number +45 75 354 440 or on our website: www.globalexchange.dk.

Bookings through the website can be made in Spanish or English.

Only certain currencies are kept in physical stock, and so bookings can only be made for those available. An estimated time of collection depending on the availability and the place of collection will be given on the website for each currency request.

In any case, the customer must provide a valid ID, as well as an email address and telephone number to enable Global Exchange to contact him/her and duly deliver the booking.

Bookings may be subject to a maximum value per calendar quarter and year.

2. EXCHANGE RATE, FEES AND EXPENSES.

When placing a booking for in-branch collection, you will be informed by telephone or online about the estimated exchange rate (price), which is variable depending on the chosen collection branch, fees and expenses. The booking will be paid in the indicated branch on the day of collection.

Additionally, in our offices, complementary services such as travel insurance, theft of money, etc. may be offered to the client.

It should be borne in mind that entities authorised to exchange currencies are not obliged to apply official exchange rates and may apply a commercial margin and/or fee.

3. PAYMENT METHOD.

The amount of the booking will be paid in full, in cash or by card, if this means of payment is enabled, in the chosen branch on the day selected by the user.

4. BOOKING CONFIRMATION.

Once you have placed a booking for in-branch collection and after we have accepted it, you will receive a confirmation email with the details of the transaction specifying: the approximate price, additional expenses, the method of payment, the collection address and day and time slot for collection.

In the event that the booking is not accepted by the user, no liability will arise for the user.

5. BOOKING COLLECTIONS.

The booking will be available to pick-up in the branch and on the day indicated in the confirmation email.

The booking will be delivered only to the person who made it, and so the customer must provide a valid ID.

Booking collections will be subject to compliance with the measures of due diligence and internal control applicable in compliance with the Prevention of Money Laundering and Funding of Terrorism Regulations.

6. QUALITY GUARANTEE.

Global Exchange ensures that the currency provided is of top quality and corresponds to the currency in force in the issuing country.

7. CANCELLATION AND REIMBURSEMENT POLICY.

1. Cancellations:

The user may cancel a booking before the chosen pick-up date at the branch has expired. In no case will we charge the user.

To cancel a booking, the customer must contact Global Exchange’s Customer Service at +45 7535 4440  as soon as possible, and provide us with his/her booking number.

In any case, Global Exchange will deem the booking as cancelled if the user does not appear at the agreed branch on the pick-up date, or within two days

2. Returns:

Once the booking has been collected, the customer will have 15 calendar days to return it. We will only accept returns of the full amount of the transaction and the same tickets that were issued, identified by their serial number. make a return, the customer must go to any of our exchange offices in Denmark, and provide the original receipt of the exchange transaction.

Returns can be only requested by the person who made the currency exchange transaction, and the person in question will need to provide the same ID document that he/she used for the exchange transaction.

After verifying that the serial numbers of the banknotes match those from the transaction, Global Exchange will refund the corresponding amount. The amount will refunded through the same means as the payment used for the initial transaction.

II.- CUSTOMER SERVICE.

Global Exchange, in compliance with the provisions of the regulations applicable to its activity, informs users of:

1. The Global Exchange Customer Service department to which users can file complaints, claims and queries, by writing to one of the following addresses:

Mailing address: Global Exchange Denmark ApS Copenhagen Airport, Terminal 3, 2. sal, kontor 85, Lufthavnsboulevarden 6, 2770 Kastrup

Email address: customerservice@globalexchange.dk

Said department will answer and deal with your complaints and grievances within a period of 1 month upon their submission. If the case is complex the handling of this might be more time-consuming. The department will notify the Customer if more time is required for the handling of the complaint.    

2. If no agreement can be reached on a complaint, the user can complain to the Competition and Consumer Authority's Center for Complaint Resolution, Carl Jacobsen Vej 35, 2500 Valby, if the conditions are met. Complaints can be made to the Center for Complaint Resolution via the following link www.forbrug.dk.

3. European Commission's online complaint portal can also be used when filing a complaint. This is particularly relevant if the user is a consumer residing in another EU country. The complaint may be submitted at the following link: http://ec.europa.eu/odr. When filing a complaint Global Exchange's e-mail address must be provided: atencioncliente@grupoglobalexchange.com

4. Global Exchange is subject to compliance with laws of Denmark regarding currency exchange activity and other related activities preformed in connection with exchange of currency, such as for instance the Danish Act of 31 August 10/ 20130, 28 April (No. 1022), on prevention of money laundering and terrorism financing.

III.- PERSONAL DATA COLLECTION.

This section contains the Privacy Policy that we apply to your Personal Data.

 

CONTROLLER 

Global Exchange Denmark ApS

TAX ID CODE

37306924

REGISTERED OFFICE

c/o Københavns Lufthavn, Terminal 3, 2. sal, Lufthavnsboulevarden 6, DK-2700 Kastrup

EMAIL

arco@globalexchange.dk

PURPOSES OF PROCESSING

- Contractual purposes.

- Commercial purposes.

RECIPIENTS

- Data processors located in EU or outside the EU with adequate safeguards.

- Other targets, as mandated by law.

LEGAL BASIS

Performance of the foreign currency sale and purchase contract.

RIGHTS

Access, correct or delete the data, as well as other rights, as explained in the additional information.

ADDITIONAL INFORMATION

For more information, please refer to our Privacy Policy.

 

© GLOBAL EXCHANGE DENMARK APS. MAY, 2019.

At Global Exchange we specialise in currency exchange services:

  •   310 branches in 23 countries
  •   More than 2,500 employees
  •   More than 7 million Customers a year
  •   More than 15,000 transactions a day
  •   Rendering services 24/7/365