FAQs

Global Exchange is a Spanish Company, leader in foreign exchange nationwide and the second in the world, rendering service to private individuals in their trips for business or pleasure.

Our company is located in the main airports, hotels and shopping centers of 23 countries, serving over 12 million customers a year.

We are present, in Denmark, with branches and an online currency exchange service, with collection at our branches at Billund International Airport, for a wide range of foreign currencies.

You can contact our Customer Service in Denmark by dialing +45 32 712 242, anyday from 9 a.m. to 2 p.m. and from 4 p.m. to 7 p.m.

Yes. Global Exchange provides an online money order service for your trip to collect at one of our branches at Billund International Airport, in Denmark.

Besides getting the best exchange rate for your online exchange (more travel cash for the same price), this service allows you to save time and reduce anxiety, as you will have the currency you need ready for your trip abroad.

Place your order online and pay for it upon collection at the branch of your choice on the day of your trip whether you are a Danish resident travelling abroad or an inbound traveler in need of buying Danish Krones (DKK).

By ordering online you qualify for a 25% off the exchange margin, and you collect your currency and pay directly at the airport the day you travel.

No, the exchange rate applied to orders placed on the website in Denmark (for buyers of foreign currency or inbound travelers buying DKK) is more advantageous for you than at the airport branches. By ordering online you qualify for a 25% off the exchange margin, and you collect your currency and pay directly at the airport the day you travel. This way we can make sure you get the best rates online.

If you need more information or have doubts, please contact our Customer Service Department.

Global Exchange has currency exchange branches at Billund International Airport. You can find us in various convenient locations at the Terminal buildings, Arrivals and Departures. Check the exact location of all our branches in Denmark.

Besides Denmark, our company is present in another 23 countries and is currently embarked on a constant expansion process throughout Asia Pacific and the rest of the world.

In Billund, our branch located in the departures lounge is open from 4 a.m. to 10 p.m. The branch located in the baggage claim area is open from 9 a.m. to 11:30 p.m, while the third one, which can be found opposite the check-in desks, is open from 7:30 a.m. to 5 p.m.

We want to offer an integral service to our Customers, so we provide foreign exchange services with 51 currencies. Amongst others, you will find: Arab Emirates dirham, Australian dollar, Brazilian real, British pound, Bulgarian lev, Canadian dollar, Chinese yuan, Croatian kuna, Czech koruna, Danish krone, Egyptian pound, Euro, Hong Kong dollar, Hungarian forint, Icelandic krona, Indian rupee, Israeli new shekel, Japanese yen, Mexican peso, Norwegian krone, Polish zloty, Romanian leu, Scottish pound, Singapore dollar, South African rand, Swedish krona, Swiss franc, Thai baht, Turkish lira and US dollar.

There is no minimum amount to perform a foreign exchange transaction. Top limit is set out in 110,000.00 DKK per natural quarter, as set out by internal corporate policies based on Anti-Money Laundering Regulations.

In order to offer you the best possible service, we accept different methods to pay for your travel money at our branches: cash, Visa or MasterCard credit and debit cards.

Yes, according to internal policies related to anti-money laundering, a valid ID is required in order to record the details of every Customer carrying out a foreign exchange transaction at our branches.

No, traveller cheques are not accepted.

At our airport branches in Demark we partner up with Tax Free Premier and Global Blue. Please note that Global Exchange acts as a mere agent or intermediary for theses tax free companies, and that our only role is to refund you your money in cash. For any specific questions on the tax free process, please contact any of the companies above.

If you are not a resident in the European Union and you have been travelling around Demark or any other member state, you have the right to get a tax refund at the airport for your purchases in the country.

To be able to get a tax refund for your purchases in Denmark the amount spent in each store shall be over 300 DKK and you have to seal the documents in customs within a period of 3 months since the tax refund cheque was issued.

The accuracy and seriousness that drive our transactions make this situation very unlikely. However, if this happens, we will proceed to replace the banknote in that very moment.

Besides, for the safety of our Customers, Global Exchange records the serial numbers of banknotes in such a way that counterfeited notes can be detected, or in case a Customer has a complaint, we can check whether it came from our branches or not.

No matter where you are, Global Exchange is a multinational company with several channels you can contact us through. Our excellence in Customer Service makes us consider and resolve each and every problem that our Customers report us, in the best possible way.

You can check our current job vacancies in Denmark on our website. If you can’t find what you are looking for, send us your resume at: rrhh@grupoglobalexchange.comand maybe you’ll be part of our team in the near future.

You can send us your resume through our website, where you can also check our current vacancies available in Denmark.

In Global Exchange we believe in the talent, motivation and commitment of our team, which has made us the third leading currency exchange company in the world. Consequently, we put at your disposal a working environment where everyone has the opportunity to grow and develop their potential.