Travel money at branches
Where can I exchange currency in Denmark with Global Exchange?
What are the opening hours at your branches?
Global Exchange has currency exchange branches at Copenhagen and Billund International Airports. You can find us in various convenient locations at the Terminal buildings, Arrivals and Departures. Check the exact location of all our branches in Denmark.
Besides Denmark, our company is present in another 19 countries and is currently embarked on a constant expansion process throughout Asia Pacific and the rest of the world.
What currencies do you accept at your branches in Denmark?
In Billund, the branches located in the departures lounge is open from 4am. to 10pm. The branch located in the baggage claim area is open from 9am to 11:30pm, while the third one, which can be found opposite the check-in desks, is open from 7:30am to 5pm.
In Copenhagen, our four branches are open every day of the year from 5am to midnight.
Do you charge any service fee when exchanging at your branches?
We want to offer an integral service to our Customers, so we provide foreign exchange services with 30 currencies: Arab Emirates dirham, Australian dollar, Brazilian real, British pound, Bulgarian lev, Canadian dollar, Chinese yuan, Croatian kuna, Czech koruna, Danish krone, Egyptian pound, Euro, Hong Kong dollar, Hungarian forint, Icelandic krona, Indian rupee, Israeli new shekel, Japanese yen, Mexican peso, Norwegian krone, Polish zloty, Romanian leu, Scottish pound, Singapore dollar, South African rand, Swedish krona, Swiss franc, Thai baht, Turkish lira and US dollar.
How much money can I exchange in your branches?
We currently do not charge any service fees for any of our currency exchange transactions at Copenhagen international airport. However, at Billund International airport we charge a fee depending on the currency you exchange. Please check this fee in any of our branches at the airport.
What payment methods do you accept at your branches in Denmark?
There is no minimum amount to perform a foreign exchange transaction. Top limit is set out in 15,000 US dollars (or its equivalent in DKK) per natural quarter (from 1st January to 31st March, for instance), as set out by internal corporate policies based on Anti-Money Laundering Regulations.
Is it necessary to submit any documents to carry out a foreign exchange transaction in Denmark?
In order to offer you the best possible service, we accept different methods to pay for your travel money at our branches: cash, Visa or MasterCard credit and debit cards.
Do you accept traveller cheques at your branches in Denmark?
Yes, according to internal policies related to anti-money laundering, a valid ID is required in order to record the details of every Customer carrying out a foreign exchange transaction at our branches.
Which Tax Free companies do you work with?
No, traveller cheques are not accepted.
What is the Tax Free service about?
At our airport branches in Demark we partner up with Tax Free Premier and Global Blue. Please note that Global Exchange acts as a mere agent or intermediary for theses tax free companies, and that our only role is to refund you your money in cash. For any specific questions on the tax free process, please contact any of the companies above.
What happens if I receive a counterfeit note?
If you are not a resident in the European Union and you have been travelling around Demark or any other member state, you have the right to get a tax refund at the airport for your purchases in the country.
To be able to get a tax refund for your purchases in Denmark the amount spent in each store shall be over 300 DKK and you have to seal the documents in customs within a period of 3 months since the tax refund cheque was issued.
What happens if I notice there was a mistake on my exchange and I am already far away from a Global Exchange branch?
The accuracy and seriousness that drive our transactions make this situation very unlikely. However, if this happens, we will proceed to replace the banknote in that very moment.
Besides, for the safety of our Customers, Global Exchange records the serial numbers of banknotes in such a way that counterfeited notes can be detected, or in case a Customer has a complaint, we can check whether it came from our branches or not.
No matter where you are, Global Exchange is a multinational company with several channels you can contact us through. Our excellence in Customer Service makes us consider and resolve each and every problem that our Customers report us, in the best possible way.